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Do you travel outside the area?
Yes! We serve the East Bay and surrounding areas. We've also traveled as far as Monterey Bay — so don't hesitate to ask even if your venue is a bit further out. Contact us and we'll let you know if a travel fee applies.
Can we customize the photo strip template?
Absolutely. Share your colors, theme, or any design inspiration and we'll create something that's uniquely yours.
How much space does the setup require?
We need a clear, level area of at least 6 ft x 8 ft, access to one standard 120V outlet within 25 feet, and unobstructed load-in access.
For outdoor events, a shaded or covered area (tent, canopy, or permanent structure) and appropriate flooring (no grass, gravel, or uneven surfaces) are required. Failure to provide these conditions may result in setup delay or inability to perform, without refund.
For outdoor venues without power access
We offer generator rental at $100 per hour.
What is your deposit policy?
A 50% non-refundable deposit is required at booking to secure your date. The deposit must be received within three (3) business days of your booking confirmation. The remaining 50% balance is due no later than seven (7) days before your event.
What if I need to cancel?
We understand that plans can change. Here is how cancellations work:
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7 or more days before the event: the remaining balance is not due. If already paid, it will be refunded within ten (10) business days. Your deposit is non-refundable.
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4 to 6 days before the event: the deposit is retained and up to 50% of the remaining balance may be charged to cover preparation costs and lost booking opportunity.
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3 or fewer days before the event: the deposit is forfeited and the full remaining balance becomes immediately due.
All cancellation notices must be submitted in writing to admin@snapemporium.com to be effective.
What if I need to reschedule?
You may request one (1) reschedule at least fourteen (14) days before your event, subject to availability. A $100 rescheduling fee applies to all approved reschedules. Requests made less than fourteen (14) days before the event are not guaranteed. If we cannot accommodate your requested new date, you may either keep your original date or cancel under our standard cancellation terms.
Parking
Any parking fees, permits, or venue charges are the Client's responsibility. Client shall ensure unobstructed load-in access for equipment at the time of setup and breakdown.
What if the photobooth stops working during my event?
We maintain and test all equipment before every event. In the rare case of a technical issue, our on-site concierge will work to resolve it as quickly as possible. Interruptions caused by venue power failure, Wi-Fi outage, unstable flooring, weather, or guest interference are outside our control and are not eligible for a refund. For interruptions exceeding thirty (30) minutes due solely to our equipment failure, we will work with you on a fair resolution.
Who do I contact on the day of my event?
For any day-of questions or concerns, please contact us directly at admin@snapemporium.com or (925) 289 - 9618.
Our concierge will also be on-site for the duration of your session.
What if I have other questions?
We'd love to hear from you: email or call (925) 289-9618
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